Refund policy
At VNARI by Arihant Imitations, customer satisfaction is important to us. Please read our Return & Refund Policy carefully before placing your order.
Return Eligibility
At VNARI, returns are accepted only in the following cases:
* You have received a damaged product.
* You have received the wrong product.
* You have received a product with a manufacturing defect.
VNARI reserves the right to approve or reject any return request after reviewing the unboxing video, supporting evidence, and the returned product during quality inspection.
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1. Return Request Timeline
* Return requests must be raised within 24 hours of receiving the order.
* Any request made after 24 hours of delivery will not be accepted.
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2. Mandatory Unboxing Video
To be eligible for a return, replacement, or damage claim, an uninterrupted (without any cuts or edits) unboxing video is mandatory.
The video must:
* Start before opening the parcel.
* Clearly show the sealed package.
* Continue without any cuts, pauses, or edits until all products are completely visible.
* Be shared with us on our official WhatsApp number.
Please Note: Edited, cropped, incomplete, or interrupted videos will not be accepted for any claim.
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3. Return Approval Process
* Once we receive your return request along with the unboxing video, our team will review it.
* If your request is approved, our shipping partner will schedule a pickup from your registered delivery address.
* The returned parcel will be delivered back to our warehouse for quality inspection.
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4. Product Return Conditions
To qualify for a return, the product must:
* Be unused and in its original condition.
* Be properly packed in its original packaging.
* Include all accessories, tags, invoices, and complimentary items (if any).
* Reach us without any physical damage caused after delivery.
If any item, accessory, or original packaging is missing, the return request may be rejected.
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5. Repair First Policy
At VNARI, we follow a Repair First Policy.
If our Quality Check team determines that the product issue is repairable, VNARI reserves the right to repair the product and send it back to the customer instead of issuing a refund or replacement.
In such cases:
* The product will be professionally repaired.
* The repaired product will be shipped back to you.
* No refund or replacement will be provided for repairable products.
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6. Refund Process
* Once the returned product is received and successfully passes our quality inspection, your refund will be processed within 3–4 business days.
* The refund will be credited to the original payment method used while placing the order.
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7. Return & Refund Will Not Be Accepted If
Returns or refunds will not be accepted under the following circumstances:
* Return request is raised after 24 hours of delivery.
* Uninterrupted unboxing video is not provided.
* Edited, cropped, or incomplete unboxing video is submitted.
* Product is found used, damaged, altered, or tampered with.
* Original packaging, tags, accessories, or any item is missing.
* Damage is caused due to improper handling, perfume, chemicals, water, or customer misuse.
* The product is found to be repairable as per our Quality Check team’s assessment.
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8. Contact Us
For any return or refund-related assistance, please contact us:
WhatsApp: +91 7987533840
Email: support@vnari.com
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Important Note
By placing an order on VNARI, you acknowledge and agree to this Return & Refund Policy. VNARI reserves the right to accept, reject, repair, replace, or process refunds based on the findings of our Quality Check team after inspecting the returned product.